Comments on: MBP: An Uneventful Return http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return Mac & Technology Writings by Daniel Jalkut Sun, 6 Jul 2008 15:07:09 +0000 http://wordpress.org/?v=2.5.1 By: Angie http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4820 Angie Wed, 17 May 2006 21:50:44 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4820 Moiety, I started to get sick of leaving my Keyboard Update non-updated, so I found the same problem you did: isight tricks didn't work. I used your IOUSBFamily trick and now I have the same conditions as before: a fixable whining MBP. Thanks! Moiety, I started to get sick of leaving my Keyboard Update non-updated, so I found the same problem you did: isight tricks didn’t work. I used your IOUSBFamily trick and now I have the same conditions as before: a fixable whining MBP.
Thanks!

]]> By: OCDan7 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4723 OCDan7 Tue, 16 May 2006 21:29:42 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4723 Add me to the list my brothers, as my newly swapped out logic board (15"MBP) has the same ol' CPU whine. I'm afraid I'll have to hibernate on this a while and use QuietMBP.app Just got it back today- the Apple Store personnel fall into either the sympathetic or antagonistic crowds- the manager unfortunately the latter. I was in the store, powered it on, and the noise was audible (even in their store (louder) environment, I could hear it)- and especially now that I'm back in my quiet office. VERY SAD. I wonder if the MacBooks announced today will suffer the same fate. Add me to the list my brothers, as my newly swapped out logic board (15″MBP) has the same ol’ CPU whine. I’m afraid I’ll have to hibernate on this a while and use QuietMBP.app

Just got it back today- the Apple Store personnel fall into either the sympathetic or antagonistic crowds- the manager unfortunately the latter.

I was in the store, powered it on, and the noise was audible (even in their store (louder) environment, I could hear it)- and especially now that I’m back in my quiet office.

VERY SAD. I wonder if the MacBooks announced today will suffer the same fate.

]]> By: Johan http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4300 Johan Thu, 11 May 2006 15:29:09 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-4300 The Apple bluetooth mouse had removed the noise for me completely. Last night I ran out of batteries and so I started to play around with the magicnoisekiller (it didn't work for me) and the QuietMBP (which did work.) Today I got some new batteries and I tried to connect the mouse to my MBP and it didn't work. Can anybody help me? The Apple bluetooth mouse had removed the noise for me completely. Last night I ran out of batteries and so I started to play around with the magicnoisekiller (it didn’t work for me) and the QuietMBP (which did work.) Today I got some new batteries and I tried to connect the mouse to my MBP and it didn’t work. Can anybody help me?

]]> By: mike http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3856 mike Thu, 04 May 2006 15:48:28 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3856 They only accept returns within 14 days, and 10% restocking fee in that period. BUT, they will waive the restocking fee if your machine has problems. If your machine has a loud whine, you just have to convince Apple that it has problems, and they should waive the fee. If your machine is truly defective, you can always return it and contest the fee with your credit card company. I've also heard of people being able to return for refund after the 14 days, but that's more rare and seems like apple is being nice or just gives in after multiple failed attempts to solve the problem. They only accept returns within 14 days, and 10% restocking fee in that period.

BUT, they will waive the restocking fee if your machine has problems. If your machine has a loud whine, you just have to convince Apple that it has problems, and they should waive the fee. If your machine is truly defective, you can always return it and contest the fee with your credit card company.

I’ve also heard of people being able to return for refund after the 14 days, but that’s more rare and seems like apple is being nice or just gives in after multiple failed attempts to solve the problem.

]]> By: bigwasp http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3851 bigwasp Thu, 04 May 2006 15:26:00 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3851 i just returned my 15 inch for the 17! Lets hope the whine issue is resolved i just returned my 15 inch for the 17! Lets hope the whine issue is resolved

]]> By: Tea Cozy N1 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3827 Tea Cozy N1 Thu, 04 May 2006 04:59:31 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3827 In regards to Mike's inquiry, why not buy from a retailer that has a full refund policy instead of an Apple Store? It's not like Apple has better pricing unless you are a student, and even then not much, it offsets the sales tax. In regards to Mike’s inquiry, why not buy from a retailer that has a full refund policy instead of an Apple Store? It’s not like Apple has better pricing unless you are a student, and even then not much, it offsets the sales tax.

]]> By: Tea Cozy N1 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3826 Tea Cozy N1 Thu, 04 May 2006 04:56:43 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3826 Yup, it is pretty much 10% no matter what. I bought an ipod accessory by mistake and tried returning it the same day, package was not even opened and they wanted 10%. Pretty Nazi-ish. Ended up ebaying it off and made dinero on the shipping. So much for customer service from Apple. Plus, on a side note, the folks at the genius bar act like they are all going to be the next big star on American Idol and/or aspiring actors and actresses. They take their fine old time to deal with any questions you may have about MBP issues. The lack of customer service reminds me of standing in line at Kinko's for 40 minutes to pay for a 10 cent copy back in the good old days in college. : P Yup, it is pretty much 10% no matter what. I bought an ipod accessory by mistake and tried returning it the same day, package was not even opened and they wanted 10%. Pretty Nazi-ish. Ended up ebaying it off and made dinero on the shipping.

So much for customer service from Apple. Plus, on a side note, the folks at the genius bar act like they are all going to be the next big star on American Idol and/or aspiring actors and actresses. They take their fine old time to deal with any questions you may have about MBP issues.

The lack of customer service reminds me of standing in line at Kinko’s for 40 minutes to pay for a 10 cent copy back in the good old days in college. : P

]]> By: Matthew Gilbert http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3821 Matthew Gilbert Thu, 04 May 2006 03:17:49 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3821 Daniel, I'm pretty sure it's 10% no matter what. At least that's what I've been told every time I've purchased a machine at the Apple store. Daniel, I’m pretty sure it’s 10% no matter what. At least that’s what I’ve been told every time I’ve purchased a machine at the Apple store.

]]> By: Daniel Jalkut http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3818 Daniel Jalkut Thu, 04 May 2006 02:51:03 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3818 Mike: I believe the 10% restocking fee only applies *after* the 14 day period. Chances are good that the QuietMBP solution (utilizes CPU) will work even when the other workarounds don't. Mike: I believe the 10% restocking fee only applies *after* the 14 day period.

Chances are good that the QuietMBP solution (utilizes CPU) will work even when the other workarounds don’t.

]]> By: Michael Henry http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3817 Michael Henry Thu, 04 May 2006 02:23:58 +0000 http://www.red-sweater.com/blog/126/macbook-pro-noise-an-uneventful-return#comment-3817 I'm considering the purchase of a 15.4" 2.0 GHz Macbook Pro. I've read quite a bit on the whining problem, and I've boiled it down in my own head to this: - The Macbook Pro could well have the whining problem, even for the week-16 (W8616xxxx) models at my local store - The store won't let me listen for the whine before I purchase - Once I open the box, I'm told I may return it within 14 days, but only if I pay a 10% restocking fee - I am not willing to live with an _unstoppable_ whining noise; BUT... - I'm willing to accept reduced battery runtime as a tradeoff for removing the whine via one of the various software-based hacks that are floating around Which brings me to my question: Does anyone know of a Macbook Pro whose whining was not cured by a software hack? I'm willing to buy a Macbook Pro if my worst-case scenario is running a software hack, but I'd hate to lose $250 in restocking fees if the whining is unstoppable, and I dread the idea of fighting to get Apple to repair or replace it (not to mention the time that would take). Thanks for any information you can provide. I’m considering the purchase of a 15.4″ 2.0 GHz Macbook Pro. I’ve read quite a bit on the whining problem, and I’ve boiled it down in my own head to this:

- The Macbook Pro could well have the whining problem, even for the week-16 (W8616xxxx) models at my local store

- The store won’t let me listen for the whine before I purchase

- Once I open the box, I’m told I may return it within 14 days, but only if I pay a 10% restocking fee

- I am not willing to live with an _unstoppable_ whining noise; BUT…

- I’m willing to accept reduced battery runtime as a tradeoff for removing the whine via one of the various software-based hacks that are floating around

Which brings me to my question:

Does anyone know of a Macbook Pro whose whining was not cured by a software hack?

I’m willing to buy a Macbook Pro if my worst-case scenario is running a software hack, but I’d hate to lose $250 in restocking fees if the whining is unstoppable, and I dread the idea of fighting to get Apple to repair or replace it (not to mention the time that would take).

Thanks for any information you can provide.

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