Comments on: MBP: Good and Bad Apples http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples Mac & Technology Writings by Daniel Jalkut Fri, 10 Oct 2014 04:19:48 +0000 hourly 1 http://wordpress.org/?v=4.0 By: Check out my blog dedicated to Apple Headphones http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-253299 Sat, 08 Oct 2011 00:26:15 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-253299 Excellent website. A lot of useful info here. I am sending it to some buddies ans additionally sharing in delicious. And naturally, thank you on your effort!

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By: Red Sweater Blog - Good Products Gone Bad http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-85006 Tue, 17 Apr 2007 23:23:23 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-85006 [...] walked 30 minutes (painful, without the iPod!) to my local Apple store, avoided the bad genius, and plunked down muchos dólares for a replacement unit. Since the “black tax” had [...]

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By: alex http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-11511 Thu, 10 Aug 2006 14:04:57 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-11511 You know, I have an MBP, and just discovered I got a dead pixel. You know what?, F$%K apple and their in with in speculations,
I hate this bastards, is true this MBP is far better then any PC, but why the hell I get a dead pixel after one month in which I handled this stupid laptop so careful, we don’t ask for perfection, just a decent silent laptop, with NO bloody dead pixels, ah, I’m sick of it.
Any way I hope I will catch the days when we pay this f$%kin huge amount of money and you get what you pay for it,
Note,
I was about to buy Pages and Keynote from Apple, after this dead pixel, no way, I will bloody crack all their programs.
FOREVER

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By: Dave Feldman http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-8146 Tue, 27 Jun 2006 14:47:19 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-8146 I believe I can answer that. In my experience, Macs are actually very good products overall. They tend to last a long time, and in the case of laptops to take a beating and still work. No company makes 100% flawless products: Some individual units have problems, and occasionally an entire line will be defective.

A good company will handle these cases well, doing what it takes to make things right for the customer. Apple is not a good company in this respect. They are, in fact, a real pain, and treat customers like dirt at times – and inconsistently a lot of the time. So, when you get a good Apple product you’re off to the races. When you get a problematic product you’re in trouble. When an entire line has issues (which I think is the case with the MBP) a lot of people are in trouble at once, as Apple denies the problem, puts users through ineffective repairs and defective replacements, and does ridiculous things like remove “lap” from all its marketing literature.

All of which is to say, the choice to continue using Macs is not bad product vs. bad user experience but bad customer service vs. bad user experience. Or, to put it another way, good company and bad product vs. bad company and good product. So far, the pain of having to deal with Apple support for new products has not outweighed the unpleasant experience I have using Windows. That said, this time around is worse, and I certainly won’t suggest that Apple couldn’t screw up enough to put me off the platform entirely. They do seem to be trying.

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By: rm http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-8117 Tue, 27 Jun 2006 06:59:00 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-8117 why do you people keep buying macs again? i had severe problems with my old g4, and i finally said screw it. i have an acer now. you do have to be more vigilant with windows, but it’s nice not having to bring my godforsaken pos to the store every few weeks (and never get it fixed). if this were a car company, they would be hemorrhaging customers. i guess the cult of mac and the reality distortion field is true.

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By: ash http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-6783 Tue, 13 Jun 2006 11:34:26 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-6783 I have a severely overheating macbookpro from the first batch. However, I bought my machine thru a large shopping retailer who is a reseller of mac products. After I started experiencing the heat problems, I rang the dept store from whom i bought the machine. They said I should take it to a mac repairs store to see if i could get it fixed. I said ok, thats fair enuff ! I did that and a week later I picked up my mac which was apparently cured of the heat prob. As I suspected, the mac repairer did NOTHIING ! I had the same problem start again immediately. I then contacted the dept store i bought the machine from. The great part was being a large retailer , they were much more sympathetic to my cause and as I was also a store card holder, i got even better treatment. They agreed to issue me with a new macbookpro !!! Being a large retailer , they had much more pull with mac than if i had bought my machine thru a normal mac store. The lesson: dont buy thru a normal mac store, but instead buy thru a large reseller who is powerful enuff for APPLE to give a hoot about. One phonecall from them to Apple should lead to very satisfactory results !!

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By: Damon http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-6617 Sat, 10 Jun 2006 02:41:21 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-6617 My quest to extend the range of my MBP’s wireless capability led me here… I’ve only noticed a couple “issues” with my MBP: it started when I installed some “intel” update from Apple and my laptop would just cut off in the midst of whatever…sort of like it just decided to go to sleep…usually, after moving my finger around on the trackpad and/or pushing buttons…it decides to re-awaeken. My second, more pressing, imho, issue is the “gray blob” as mentioned above in the center of the screen…it’s really only apparent when I’m watching a movie and the screen briefly darkens. Anyways, after reading the above, I’m not sure if switching it out is such a great idea….but thats exactly what I’m gonna do in the hopes of reconciliation :-)

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By: dave http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-6574 Fri, 09 Jun 2006 05:34:02 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-6574 I don’t know why you all are having problems they did everything but roll out the red carpet for me when I went in and even offered to significantly upgrade me from an imac to a mpb for no charge. They were curtious and respectful and i never had to wait more than 5 minutes for help, the mananger even would come over every 10 minutes or so to make sure it was all going well and to reassure me that Apple would get me taken care of and they did. Sorry to say and not to be disrespectful but how you carry your attitude during this things can help determine the outcome.

I hear these stories and I am sure they are true and it makes me grateful that I didnt have these problems and that my mbp doesnt have the problems you all are having.

Are you guys speaking to the managers about your problems are just the geniouses?

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By: Gabriel http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-6544 Thu, 08 Jun 2006 18:02:50 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-6544 I don’t know what to do, at this point. Last Friday, June 2, I bought a 2.16ghz MacBook Pro at the Apple Store in Austin. It was a week 22 build, and I thought the problems would have been worked out. I got it home, and brought it back within two hours for kernel panics. They replaced it with a week 18 build, and I brought the replacement back on Saturday for a greyish blob in the middle of the screen. They replaced that one with a week 16 build, and this one seems to be great, but for the CPU whine. It’s only when I’m on battery power, and it seems to go away when using the Mirror widget. It doesn’t sound like they would replace it for this, and even if they did, I’m afraid I’d end up with worse problems. I could also press for a refund without the restocking fee, but then I’d be without a laptop. Should I try to get any problems taken care of while I’m still in the return period, or just hope that they’ll eventually issue a fix? I should mention that the first two machines were whine-free, as far as I could tell in the limited time I spent with them. Should I just be glad that I have a relatively problem free machine and live with it, or will these other problems most likely crop up later? Thanks for any advice!

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By: John Jacobsen http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples/comment-page-1#comment-6533 Thu, 08 Jun 2006 14:09:35 +0000 http://www.red-sweater.com/blog/138/mbp-good-and-bad-apples#comment-6533 I decided to switch to Apple and got a $2500 Macbook Pro online two months ago, which had both the CPU whine and a rattling fan on the right side. Sent it back to Apple for repairs and explicitly asked them to replace the right side fan. They replaced the motherboard and inverter assembly and did NOT replace the fan. Both noises still remained.

I called Apple back and they said, “bring it to the store.” I did, and after waiting for two hours they took my machine back. You could hear the fan rattle in the crowded store on a Saturday afternoon. I again explicitly asked them to replace the fan. Instead, they blew away all my data (fortunately backed up) and replaced the hard drive.

I am now extremely pissed off and waiting for yet another box to arrive so I can send it in again. I’ve wasted at least 15 hours of my time on this. It was obvious given the nature and frequency of the noise that the fan was bad, and they completely disregarded my input on the repair both times. Of course, they refused to simply replace the unit.

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