I welcome products like this. I even wrote about the need for it back in 2004: http://emperor.tidbits.com/webx?14@@.3c525277

History note: Netopia once made a version of Timbuktu called Housecall, which did the same thing as Copilot. When They stopped supporting it, the app became useless as it needed Netopia’s servers to initiate the connection.

http://db.tidbits.com/article/05509

The competition will come from Apple itself. Built into the O/S. iChat Screen Sharing does what Copilot does. I suspect it uses AOL via iChat to just initiate the connection. So it is possible it may fail when firewalls are present, whereas Copilot routes through their servers, presumably through HTTP/HTTPS.

Copilot presumably works across platforms: A Mac user supporting a PC user, for instance. Copilot requires your browser to keep cookies for maintaining your payment “receipt”. I’d have to tell OmniWeb to continue to delete cookies on exiting, but save the ones from copilot.com.

Oh, and while researching my post, I found this Mac-only iChat tool available today:

http://www.trnmag.com/Stories/2004/063004/Interface_blends_screen_and_video_063004.html

http://www.showmacster.com/index.shtml