Update: I originally cited the content of a customer’s email in this post, and although I didn’t reveal her identity, I don’t think this was appropriate or particularly constructive. Mea culpa. In the future I will never cite the contents of a customer’s private email, no matter how anonymously, unless they have expressly permitted me [...]

When I introduced the rich HTML editor in MarsEdit 3, I knew there would be some issues. WYSIWYG editing is freaking hard. I don’t pretend to have started out an expert, nor have I become one. I’m getting there, though! I decided to release MarsEdit 3.0 when I did because of what I refer to [...]

Derek Sivers captures the human side of business and just about everything else on his life-lessony blog. His latest, My Loss, reminds us that even successful entrepreneurs have gone through the wringer more than once, and have made their share of mistakes. I especially like the “moral” of this latest post: Say “no” where you [...]

I hate the iPad! I love the iPad! I object to Apple’s sometimes farcical behavior when it comes to App Store policies, rejections, exceptions, etc. But my feelings are extremely mixed. I love the hell out of my iPhone, and I pre-ordered an iPad at 8:30 AM on Friday. I believe Apple has a morsel of magical [...]