Getting Help From Red Sweater
Answers to Common Questions
- Contact a real person:
- Email us whenever you like. We usually respond within 24 hours.
Not receiving a response? Check your email spam filter, or drop us a line on Twitter, Facebook, or in in the forums.
- Ask for help from the community of users:
- In the Red Sweater Forums, we do our best to answer your questions, and other users may also add their valuable advice.
- Find your lost registration code:
- No problem, send us an email, including any names or emails you might have used when purchasing. We’ll find the license in our records and re-send it to you.
If you purchased from Apple's Mac App Store, you can reinstall by finding our product in the "Purchased Items" list of the App Store application.
- Can you use the software on more than one Mac?
- As long as you’re the only person using the application, feel free to install it on all of your computers. If you’re sharing a computer with other users, each should own their own license.
- Do we offer educational discounts?
- We hope the competitive prices make our products affordable for all of our customers. For simplicity we do not offer variable pricing for students.
- What about bulk discounts?
- Please get in touch to learn more about our quantity discounts.